When Conversational AI and Digital Collaboration Are Transforming Industrial Maintenance—Even at 3 a.m.

For those of you who are used to working night shifts… you’ll recognize this situation right away! A machine shutdown in the middle of the night. No experts available. No technical support until 9 a.m. A lone technician faced with a confusing alarm... This scenario, all too common in industry, can now be managed independently thanks to AVEVA CONNECT —specifically, its AI Assistant and the AVEVA Teamworkcollaborative platform .

Together, these tools provide a digital environment where artificial intelligence and collective intelligence come together to resolve incidents faster, capitalize on technical expertise, and enhance the performance of maintenance teams.

A conversational AI integrated with your industrial data

The AI Assistant available with AVEVA CONNECT acts as an intelligent co-pilot for technicians. Based on generative AI and connected to your industrial systems (AVEVA System Platform, Historian, CMMS, etc.), it enables:

• identify the causes of an alarm,
• access the correct resolution procedure (customized for your production line, machine, and language),
• to interact in natural language, 24 hours a day, with reliable and consistent responses.

Customer example: At a food processing plant, a simple prompt such as:
“What should I do when motor M32 triggers an E42 alarm on packaging line 5?” allows the technician to immediately obtain a diagnosis, the steps to follow for troubleshooting, the restart procedure… and even a video from a previous service call.

AVEVA Teamwork: Your Plant’s Collective Memory

But not all situations can be resolved automatically. That’s where AVEVA Teamwork comes in. As a complement to the AI Assistant, Teamwork allows operators to:

• document a problem with just a few clicks (photos, videos, comments),
• view tutorials created by their colleagues,
• ask a question of the entire plant (or group) community,
• create checklists and best practices directly from the shop floor.

Customer example: At a cookie production plant, a night shift operator reports a temperature deviation on a packaging line. The AI Assistant helps him check the control points. Unable to pinpoint the exact source, he opens a ticket in Teamwork. The next morning, the day shift technician completes the ticket with a solution. The incident is resolved… and the knowledge remains available for next time.

AI + Human Synergy = Zero Loss of Knowledge

With AVEVA CONNECT,AI does not replace operators: it assists them, guides them, and helps them capitalize on their expertise. With Teamwork, this expertise becomes collaborative, continuously enriched, and always available at the right time for the right job.

AI Assistant + Teamwork =

• Guided diagnostics in natural language,
• A database of contextualized solutions,
• A dynamic and structured field knowledge base,
• Greater team autonomy.

Toward Proactive and Intelligent Support

In the future, this synergy will certainly go even further. The AI Assistant will be capable of:

• identify risks prior to a production launch,
• automatically trigger Teamwork documents in the event of recurring discrepancies,
• direct the operator to the right Teamwork content exactly when they need it.

Discover how to turn your strategic asset into a performance driver for your business!

Your industrial data is a strategic asset for your business—it helps improve performance and enables you to unlock the full potential of Artificial Intelligence.